Error while checking featured applications: APS Catalog error: Operation too slow.

Created:

2016-11-16 13:02:17 UTC

Modified:

2017-08-08 13:34:42 UTC

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Error while checking featured applications: APS Catalog error: Operation too slow.

Applicable to:

  • Plesk 12.0 for Windows

Symptoms

Unable to access Applications > Featured Applications tab under subscription, the following error occurred:

APS Catalog error: Operation too slow. Less than 500 bytes/sec transferred the last 30 seconds

In %plesk_dir%"admin\\logs\\panel.log with enabled debug the following can be found:

INFO [apscatalog] Retrieving APS Catalog resource: http://catalog.marketplace.parallels.com/all-app.atom?obsolete=hide&pageSize=999999&order=%2Bname%2C-version
ERR [panel] APS Catalog error: Operation too slow. Less than 500 bytes/sec transferred the last 30 seconds

Access to http://catalog.marketplace.parallels.com/all-app.atom?obsolete=hide&pageSize=999999&order=%2Bname%2C-version is not possible from the server, but possible from another machines.

Cause

The issue was caused by network issues.

Resolution

Check network configuration, for investigation WireShark https://www.wireshark.org/download.html utility can be used, as filter add the following:

host catalog.marketplace.parallels.com

More information about TCP/IP HandShake can be found at:

http://www.tcpipguide.com/free/t_TCPConnectionEstablishmentProcessTheThreeWayHandsh-3.htm

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