Autoresponder for single mailbox forwards all mail to server admin.

Symptoms

With the autoresponder enabled for mailbox john@example.com , server's admin contact receives a copy of all its emails - the messages are forwarded to mailer-daemon@localhost for no apparent reason: there are no errors, no forwarding address specified in autoresponder, no mail handlers or forwarding settings for mailbox.

Cause

The issue considered to be a software issue and it was fixed in Plesk 11.5. Internal request ID is PPP-1107 .

Resolution

Upgrade Plesk to the latest available version.

Workaround

Autoresponder processes empty parameters incorrectly in psa database:To resolve an issue just delete a record with an empty address:

1. Open the psa database:

   # MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql -uadmin -p psa
   

   1. Find the empty address:

      mysql> select * from resp_forward;
      +----+-------+-------------------------+
      | id | rn_id | address                 |
      +----+-------+-------------------------+
      |  1 |     5 | ivan@example.com        |
      |  2 |     6 | natasha@example.com     |
      |  3 |     8 |                         |
      |  4 |     9 | bill@example.com        |
      +----+-------+-------------------------+
      

Record with id=3 is our e-mail address john@example.com .

1. Delete the record with empty address

        mysql> delete from resp_forward where id=3;