Autoresponder for single mailbox forwards all mail to server admin.

Created:

2016-11-16 13:02:06 UTC

Modified:

2017-04-24 11:59:41 UTC

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Autoresponder for single mailbox forwards all mail to server admin.

Applicable to:

  • Plesk 10.4 for Linux
  • Plesk 11.0 for Linux

Symptoms

With the autoresponder enabled for mailbox john@example.com , server's admin contact receives a copy of all its emails - the messages are forwarded to mailer-daemon@localhost for no apparent reason: there are no errors, no forwarding address specified in autoresponder, no mail handlers or forwarding settings for mailbox.

Cause

The issue considered to be a software issue and it was fixed in Plesk 11.5. Internal request ID is PPP-1107 .

Resolution

Upgrade Plesk to the latest available version.

Workaround

Autoresponder processes empty parameters incorrectly in psa database:To resolve an issue just delete a record with an empty address:

  1. Open the psa database:
    # MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql -uadmin -p psa
    1. Find the empty address:
      mysql> select * from resp_forward;
      +----+-------+-------------------------+
      | id | rn_id | address |
      +----+-------+-------------------------+
      | 1 | 5 | ivan@example.com |
      | 2 | 6 | natasha@example.com |
      | 3 | 8 | |
      | 4 | 9 | bill@example.com |
      +----+-------+-------------------------+

Record with id=3 is our e-mail address john@example.com .

  1. Delete the record with empty address
         mysql> delete from resp_forward where id=3;
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