Error "HTTP Error 404.4 - Not Found" when I browse Mailenable webmail index.html page

Created:

2016-11-16 13:01:46 UTC

Modified:

2017-04-24 11:06:08 UTC

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Error "HTTP Error 404.4 - Not Found" when I browse Mailenable webmail index.html page

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 11.5 for Windows
  • Plesk 11.5 for Linux

Symptoms

Error "HTTP Error 404.4 - Not Found" when I browse Mailenable webmail index.html page.

Cause

The possible reason may be:

  1. Webmail is not enabled on domain.
  2. Absent static handler for default document for Mailenable webmail site in IIS.

Resolution

1) Make sure that webmail is enabled in Plesk Control Panel->domains->domain.com->Mail tab->Change Settings. Webmail should be enabled.

2) Make sure that StaticsFile handler is available on global level in IIS:

a. IIS Administratorb. Handler Mappingsc. Make sure that the following module mapping exist:

    request path: *
module: StaticFileModule,DefaultDocumentModule,DirectoryListingModule
name: staticfile

Also check settings per domain:

  1. Open IIS Administrator
  2. webmail(mewebmail)->Handlers Mappings
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