Cannot manage users/mail accounts through web interface.

Created:

2016-11-16 13:01:37 UTC

Modified:

2017-04-24 12:00:01 UTC

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Cannot manage users/mail accounts through web interface.

Applicable to:

  • Plesk 10.4 for Windows
  • Plesk 11.0 for Linux
  • Plesk 11.5 for Linux

Symptoms

Cannot manage users/mail accounts through web interface.

Error in Panel looks like:

Unable to find the user account. It was probably removed by someone else while you were changing its settings.

Or:

The e-mail address was not found. This can happen if e-mail address was removed by someone else while you tried to access it.

Cause

This issue is caused by incorrect owner of reseller's user 'Reseller1' (from smb_users) which belongs to another client, instead of reseller.

Resolution

  1. Backup Plesk database:

    "%plesk_dir%"\\MySQL\\bin\\mysqldump -uadmin -p"*****" -P8306 psa > psa.dump
  2. Update database with next MySQL query:

    UPDATE smb_users AS smb
    INNER JOIN clients AS cln
    ON smb.login = cln.login
    SET smb.ownerId = cln.id
    ;
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