The mail tab is not present in Plesk

Created:

2016-11-16 13:01:30 UTC

Modified:

2017-08-16 18:28:35 UTC

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The mail tab is not present in Plesk

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 11.x for Linux
  • Plesk 12.0 for Linux

Symptoms

  1. Plesk installed on VPS.
  2. The mail tab is not present. It is not possible to set up mail accounts.

  3. If access mail tab directly (https://example.com:8443/smb/email-address), the following errors can be found in /var/log/plesk/panel.log :

    ERR (3)  [panel]: Requested URL: /smb/mail
    ERR (3) [panel]: Attempt to change status of non-configured mail service. [domain_id = 2]
    ERR (3) [panel]: Attempt to change status of non-configured mail service. [domain_id = 2]

Cause

Mail service is disabled on the server.

Resolution

  1. Connect to the server using SSH .
  2. Enable mail service:

    # plesk sbin mailmng-service --start-service

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