The mail tab is not present on Plesk installed in VPS

Refers to:

  • Plesk 12.5 for Linux
  • Plesk 11.0 for Linux
  • Plesk 11.5 for Windows
  • Plesk 11.5 for Linux
  • Plesk 12.0 for Linux

Created:

2016-11-16 13:01:30 UTC

Modified:

2016-12-21 19:46:42 UTC

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The mail tab is not present on Plesk installed in VPS

Symptoms

The mail tab is not present on Plesk installed in VPS. End user is unable to set up mail accounts.

If you try to access direct mail tab URL ( https://<IPADDRESS>:8443/smb/email-address ), you get the following in the log:

# less /usr/local/psa/admin/logs/panel.log
ERR (3) [panel]: Requested URL: /smb/mail
ERR (3) [panel]: Attempt to change status of non-configured mail service. [domain_id = 2]
ERR (3) [panel]: Attempt to change status of non-configured mail service. [domain_id = 2]

Cause

Mail service is disabled on the server.

Resolution

To enable the server execute the following command:

# plesk sbin mailmng-service --start-service
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