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AWStats web statistics page does not work as expected

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Mikhail Shport
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Plesk for Linux kb: technical

Applicable to:

  • Plesk for Linux

Symptoms

  1. One or several symptoms from listed below may be applicable:

    • Web statistics page is not available for a domain:

      PLESK_INFO: 404 Not Found
      The requested URL /plesk-stat/webstat/current/index.html was not found on this server.

    • /usr/local/psa/admin/sbin/web_statistic_executor utility fails with the following error:

      # /usr/local/psa/admin/sbin/web_statistic_executor --calculate-domain example.com
      Stdout is
      forkExecvPipes: execv() failed: No such file or directory
      System error 2: No such file or directory
      The log will not be truncated because of errors above: /var/www/vhosts/system/example.com/logs/access_log.webstat
      Stat_ttl for the domain is 3.
      sh: /usr/share/awstats/awstats_buildstaticpages.pl: No such file or directory
      popen_exec: command failed code: 127 , error: none

    • Unable to open Web Statistics page for a domain:

      PLESK_ERROR: Error: Not same number of records of BrowsersSearchIDOrder (202 entries) and BrowsersHashIDLib (203 entries without firefox,opera,chrome,safari,konqueror,svn,msie,netscape) in Browsers database. May be you updated AWStats without updating browsers.pm file or you made changed into browsers.pm not correctly. Check your file /usr/share/awstats/lib/browsers.pm is up to date.
      Setup ('/usr/local/psa/etc/awstats/awstats.example.com-http.conf' file, web server or permissions) may be wrong.
      Check config file, permissions and AWStats documentation (in 'docs' directory).

    • The file access_log.webstat does not get rotated and can consume a lot of disk space

    • Several images on https://www.example.com/plesk-stat/webstat/ page are not loaded with 404 error

  2. AWStats was installed from a third-party repository:

    On Debian-based:

    # dpkg -l | grep aws
    ii awstats 7.4+dfsg-1ubuntu0.3 all powerful and featureful web server log analyzer

    On RHEL-based:

    # rpm -qa | grep aws
    awstats-7.4-1.el7.noarch

    # rpm -qi awstats-7.4-1.el7.noarch
    ...
    Packager : Fedora Project

  3. Statistics are calculated hourly:

    # grep awstats /var/log/cron
    run-parts(/etc/cron.hourly)[20967]: starting awstats
    run-parts(/etc/cron.hourly)[21179]: finished awstats
    run-parts(/etc/cron.hourly)[24752]: starting awstats
    run-parts(/etc/cron.hourly)[25094]: finished awstats
    run-parts(/etc/cron.hourly)[25156]: starting awstats
    run-parts(/etc/cron.hourly)[25497]: finished awstats
    run-parts(/etc/cron.hourly)[25591]: starting awstats
    run-parts(/etc/cron.hourly)[25929]: finished awstats
    ...

    # ls /etc/cron.hourly/ | grep awstats
    awstats

Cause

Third-party AWStats packages are not supported by Plesk.

Resolution

Re-install AWStats from Plesk repository:

  1. Connect to the server using SSH.

  2. Create a backup of AWStats configuration:

    # mkdir awstats_backup
    # cp -r /etc/awstats/ awstats_backup

  3. Exclude awstat packages from all third-party repositories in /etc/yum.repos.d directory. Add the following line into the .repo files, and inside each repo block, for example:

    # cat /etc/yum.repos.d/epel.repo
    ...
    exclude=awstats*
    [epel-debuginfo]
    ...
    exclude=awstats*
    [epel-source]
    ...
    exclude=awstats*

  4. Remove AWStats package:

    # yum remove awstats

  5. Install AWStats using Plesk installer:

    # plesk installer

  6. Recalculate statistics using:

    # /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php -f ExecuteStatistics
    # /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php -f ExecuteWebStatistics

    • If webstat data for missing dates still not displayed, check the size of /var/www/vhosts/system/example.com/logs/access_log.webstat file:

      # ls -l /var/www/vhosts/system/example.com/logs/access_log.webstat
      -rw-------. 1 root root 29960770 Jun 27 07:24 /var/www/vhosts/system/example.com/logs/access_log.webstat

      If the size is not 0, follow instructions from the following article: Unable to open a web statistics page: 404 Not Found The requested document was not found on this server

    • And repeat 6 step to recalculate statistics

 

Comments

10 comments

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  • Avatar
    Luis Zubeldia

    step 2, wich file i have to put Enable=0 ?

     

    -rw-r--r-- 1 root root 1664 nov 29 19:12 CentOS-Base.repo
    -rw-r--r-- 1 root root 1309 nov 29 19:12 CentOS-CR.repo
    -rw-r--r-- 1 root root 649 nov 29 19:12 CentOS-Debuginfo.repo
    -rw-r--r-- 1 root root 314 nov 29 19:12 CentOS-fasttrack.repo
    -rw-r--r-- 1 root root 630 nov 29 19:12 CentOS-Media.repo
    -rw-r--r-- 1 root root 1331 nov 29 19:12 CentOS-Sources.repo
    -rw-r--r-- 1 root root 2893 nov 29 19:12 CentOS-Vault.repo
    -rw-r--r-- 1 root root 957 dic 27 18:37 epel.repo
    -rw-r--r-- 1 root root 1056 dic 27 18:37 epel-testing.repo
    -rw-r--r-- 1 root root 353 may 2 07:55 plesk-migrator.repo
    -rw-r--r-- 1 root root 614 may 2 03:32 plesk.repo
    -rw-r--r-- 1 root root 636 may 2 06:12 tortix-common.repo

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  • Avatar
    Nikolay Zhmuk

    2Luis, to all of them, except the following ones:

    -rw-r--r-- 1 root root 1664 nov 29 19:12 CentOS-Base.repo
    -rw-r--r-- 1 root root 1331 nov 29 19:12 CentOS-Sources.repo
    -rw-r--r-- 1 root root 2893 nov 29 19:12 CentOS-Vault.repo
    -rw-r--r-- 1 root root 353 may 2 07:55 plesk-migrator.repo
    -rw-r--r-- 1 root root 614 may 2 03:32 plesk.repo
    -rw-r--r-- 1 root root 636 may 2 06:12 tortix-common.repo

    To verify that proper package is installed, find awstat package and retrieve the information about the vendor:

    # rpm -qa | grep awstat
    awstats-7.4-centos7.17031414.noarch
    # rpm -qi awstats-7.4-centos7.17031414.noarch | grep Vendor
    Vendor : Plesk

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  • Avatar
    Petr Voinov

    when epel (or other third party repo) is enabled, you can simply put:

    exclude=awstats*

    line at /etc/yum.repos.d/epel.repo, [epel] section.

    After this:

    1. yum remove awstats

    2. run pleks autoinstaller and reinstall awstats there.

    This will allow normal yum updates afterwards.

     

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  • Avatar
    Pavel Mikhaylov (Edited )

    Hello Petr,

    Thank you for your input.

    The article has been modified with consideration of your recommendations.

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  • Avatar
    Eric Bardoul

    Bonjour, 

    Le point 3 n'est pas clair pour le néophyte que je suis.

    Quels sont les référentiels tiers ? Ceux qui ne commencent pas par plesk ni par CentOS ?

    Ou faut il ajouter exclude=awstats* exactement ? A la fin ? Dans une section précise ?

    J'ai fait l'ajout en début de tous les fichiers trouvés qui ne commencent pas par plesk et j'ai une erreur  à l'étape 4 :

    File contains no section headers.
    file: file:///etc/yum.repos.d/CentOS-Base.repo, line: 13
    'exclude=awstats*\n'

    Merci de votre aide.

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  • Avatar
    Ivan Postnikov

    @Eric, 

    > What are the third-party repositories? Those who do not start with plesk or CentOS?

    Yes, you are correct. These are repositories not provided by Plesk or CentOS.

    > Or should we add exclude=awstats* exactly? At the end ? In a specific section?

    Usually, it is enough to end at the end of the repository file.

    An example may be found here. 

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  • Avatar
    Bob B (Edited )

    This issue is likely to occur when installing many of the available Plesk extensions, because some extensions enable the epel.repo.  

    There should be a way to:

    * Inform administrators that this will happen
    * Require extensions that enable 3rd party repos to inform admins about this
    * Have Plesk check for 3rd party repos and notify the admin

    For example, I recently installed the Warden Anti-spam and Virus Protection extension, which enabled the epel.repo.  That has been installed for some time but I've only now accidentally noticed that Awstats was no longer working.  All this time it would have been broken for our customers.

    Webalizer had also been updated from the epel.repo likely due to the same issue.  I followed the same steps to uninstall and reinstall Webalizer, as well.

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  • Avatar
    Francisco Garcia

    Hi Bob B,

    Thanks for your feedback.

    I've checked in my test environment, that indeed Epel repo can be enabled, but also that the version provided by Plesk (at least for the CentOS 7) is higher than the one contained in Epel repo, so it should be kept the version from Plesk repos instead.

    Anyway, I've created this uservoice: When installing extensions, after install, 3rd party repos should remain disabled

    Please feel free to vote and comment there, so Developer team will read that.

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  • Avatar
    Bob B

    @Francisco Garcia, thank you for creating the uservoice.  I have voted.

    Until this is looked at by the developers, can you suggest any settings that would let me exclude all packages from the epel.repo, and then specifically allow only the ones needed by the Plesk extension, such as Warden (I could contact the extension author to inquire about which packages are needed)?

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  • Avatar
    Ivan Postnikov

    Hello @Bob B,

    Sorry for the late response, this proposed solution should help to achieve your goal.

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