AWStats web statistics page does not work as expected
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Created:

2016-11-16 13:01:27 UTC

Modified:

2017-08-08 13:17:15 UTC

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AWStats web statistics page does not work as expected

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk Onyx for Linux
  • Plesk 12.0 for Linux

Symptoms

  1. One or several symptoms from listed below may be applicable:
    • Web statistics page is not available for a domain: 
      404 Not Found
      
The requested URL /plesk-stat/webstat/current/index.html was not found on this server.
    • /usr/local/psa/admin/sbin/web_statistic_executor utility fails with the following error:
      # /usr/local/psa/admin/sbin/web_statistic_executor --calculate-domain example.com
      
Stdout is
      
forkExecvPipes: execv() failed: No such file or directory
      
System error 2: No such file or directory
      
The log will not be truncated because of errors above: /var/www/vhosts/system/example.com/logs/access_log.webstat
      
Stat_ttl for the domain is 3.
      
sh: /usr/share/awstats/awstats_buildstaticpages.pl: No such file or directory
      
popen_exec: command failed code: 127 , error: none
    • Unable to open Web Statistics page for a domain:
      Error: Not same number of records of BrowsersSearchIDOrder (202 entries) and BrowsersHashIDLib (203 entries without firefox,opera,chrome,safari,konqueror,svn,msie,netscape) in Browsers database. May be you updated AWStats without updating browsers.pm file or you made changed into browsers.pm not correctly. Check your file /usr/share/awstats/lib/browsers.pm is up to date.
      
Setup ('/usr/local/psa/etc/awstats/awstats.example.com-http.conf' file, web server or permissions) may be wrong. 
      Check config file, permissions and AWStats documentation (in 'docs' directory).
    • The file access_log.webstat does not get rotated and can consume a lot of disk space
    • Several images on https://www.example.com/plesk-stat/webstat/ page are not loaded with 404 error
  2. AWStats was installed from a third-party repository:
    # rpm -qa | grep aws
    awstats-7.4-1.el7.noarch

    # rpm -qi awstats-7.4-1.el7.noarch
    ...
    Packager    : Fedora Project

Cause

Third-party AWStats packages are not supported by Plesk.

Resolution

Re-install AWStat from Plesk repository:

  1. Create a backup of AWStats configuration:
    # mkdir awstats_backup
    
# cp -r /etc/awstats/ awstats_backup
  2. Exclude awstat packages from third-party repositories in /etc/yum.repos.d directory. Add the following line into the .repo files:
    exclude=awstats*

  3. Remove AWStats package:

    # yum remove awstats

  4. Install AWStats using Plesk installer:

    # plesk installer

  5. Recalculate statistics using:

    # /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php -f ExecuteStatistics
    
# /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php -f ExecuteWebStatistics
    • If webstat data for missing dates still not displayed, check the size of /var/www/vhosts/system/example.com/logs/access_log.webstat file:
      # ls -l /var/www/vhosts/system/example.com/logs/access_log.webstat
      
-rw-------. 1 root root 29960770 Jun 27 07:24 /var/www/vhosts/system/example.com/logs/access_log.webstat

      If the size is not 0, follow instructions from the following article: Unable to open a web statistics page: 404 Not Found The requested document was not found on this server
    • And repeat 6 step to recalculate statistics
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4 Comments

Date Votes
  • 0
    Avatar
    Luis Zubeldia

    step 2, wich file i have to put Enable=0 ?

     

    -rw-r--r-- 1 root root 1664 nov 29 19:12 CentOS-Base.repo
    -rw-r--r-- 1 root root 1309 nov 29 19:12 CentOS-CR.repo
    -rw-r--r-- 1 root root 649 nov 29 19:12 CentOS-Debuginfo.repo
    -rw-r--r-- 1 root root 314 nov 29 19:12 CentOS-fasttrack.repo
    -rw-r--r-- 1 root root 630 nov 29 19:12 CentOS-Media.repo
    -rw-r--r-- 1 root root 1331 nov 29 19:12 CentOS-Sources.repo
    -rw-r--r-- 1 root root 2893 nov 29 19:12 CentOS-Vault.repo
    -rw-r--r-- 1 root root 957 dic 27 18:37 epel.repo
    -rw-r--r-- 1 root root 1056 dic 27 18:37 epel-testing.repo
    -rw-r--r-- 1 root root 353 may 2 07:55 plesk-migrator.repo
    -rw-r--r-- 1 root root 614 may 2 03:32 plesk.repo
    -rw-r--r-- 1 root root 636 may 2 06:12 tortix-common.repo

  • 0
    Avatar
    Nikolay Zhmuk

    2Luis, to all of them, except the following ones:

    -rw-r--r-- 1 root root 1664 nov 29 19:12 CentOS-Base.repo
    -rw-r--r-- 1 root root 1331 nov 29 19:12 CentOS-Sources.repo
    -rw-r--r-- 1 root root 2893 nov 29 19:12 CentOS-Vault.repo
    -rw-r--r-- 1 root root 353 may 2 07:55 plesk-migrator.repo
    -rw-r--r-- 1 root root 614 may 2 03:32 plesk.repo
    -rw-r--r-- 1 root root 636 may 2 06:12 tortix-common.repo

    To verify that proper package is installed, find awstat package and retrieve the information about the vendor:

    # rpm -qa | grep awstat
    awstats-7.4-centos7.17031414.noarch
    # rpm -qi awstats-7.4-centos7.17031414.noarch | grep Vendor
    Vendor : Plesk

  • 0
    Avatar
    Petr Voinov

    when epel (or other third party repo) is enabled, you can simply put:

    exclude=awstats*

    line at /etc/yum.repos.d/epel.repo, [epel] section.

    After this:

    1. yum remove awstats

    2. run pleks autoinstaller and reinstall awstats there.

    This will allow normal yum updates afterwards.

     

  • 0
    Avatar
    Pavel Mikhaylov

    Hello Petr,

    Thank you for your input.

    The article has been modified with consideration of your recommendations.

    Edited by Pavel Mikhaylov
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