AWStats web statistics page does not work as expected – Plesk Help Center

Applicable to:

Plesk 12.5 for Linux
Plesk Onyx for Linux
Plesk 12.0 for Linux

Symptoms

One or several symptoms from listed below may be applicable:
- Web statistics page is not available for a domain:
  
  PLESK_INFO: 404 Not Found
  The requested URL /plesk-stat/webstat/current/index.html was not found on this server.
- /usr/local/psa/admin/sbin/web_statistic_executor utility fails with the following error:
  
  # /usr/local/psa/admin/sbin/web_statistic_executor --calculate-domain example.com
  Stdout is
  forkExecvPipes: execv() failed: No such file or directory
  System error 2: No such file or directory
  The log will not be truncated because of errors above: /var/www/vhosts/system/example.com/logs/access_log.webstat
  Stat_ttl for the domain is 3.
  sh: /usr/share/awstats/awstats_buildstaticpages.pl: No such file or directory
  popen_exec: command failed code: 127 , error: none
- Unable to open Web Statistics page for a domain:
  
  PLESK_ERROR: Error: Not same number of records of BrowsersSearchIDOrder (202 entries) and BrowsersHashIDLib (203 entries without firefox,opera,chrome,safari,konqueror,svn,msie,netscape) in Browsers database. May be you updated AWStats without updating browsers.pm file or you made changed into browsers.pm not correctly. Check your file /usr/share/awstats/lib/browsers.pm is up to date.
  Setup ('/usr/local/psa/etc/awstats/awstats.example.com-http.conf' file, web server or permissions) may be wrong.
  Check config file, permissions and AWStats documentation (in 'docs' directory).
- The file access_log.webstat does not get rotated and can consume a lot of disk space
- Several images on https://www.example.com/plesk-stat/webstat/ page are not loaded with 404 error
AWStats was installed from a third-party repository:

# rpm -qa | grep aws
awstats-7.4-1.el7.noarch

# rpm -qi awstats-7.4-1.el7.noarch
...
Packager : Fedora Project
Statistics are calculated hourly:

# grep awstats /var/log/cron
run-parts(/etc/cron.hourly)[20967]: starting awstats
run-parts(/etc/cron.hourly)[21179]: finished awstats
run-parts(/etc/cron.hourly)[24752]: starting awstats
run-parts(/etc/cron.hourly)[25094]: finished awstats
run-parts(/etc/cron.hourly)[25156]: starting awstats
run-parts(/etc/cron.hourly)[25497]: finished awstats
run-parts(/etc/cron.hourly)[25591]: starting awstats
run-parts(/etc/cron.hourly)[25929]: finished awstats
...

# ls /etc/cron.hourly/ | grep awstats
awstats

Cause

Third-party AWStats packages are not supported by Plesk.

Resolution

Re-install AWStats from Plesk repository:

Connect to the server using SSH.
Create a backup of AWStats configuration:

# mkdir awstats_backup
# cp -r /etc/awstats/ awstats_backup
Exclude awstat packages from third-party repositories in /etc/yum.repos.d directory. Add the following line into the .repo files:

CONFIG_TEXT: exclude=awstats*
Remove AWStats package:

# yum remove awstats
Install AWStats using Plesk installer:

# plesk installer
Recalculate statistics using:

# /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php -f ExecuteStatistics
# /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php -f ExecuteWebStatistics
- If webstat data for missing dates still not displayed, check the size of /var/www/vhosts/system/example.com/logs/access_log.webstat file:
  
  # ls -l /var/www/vhosts/system/example.com/logs/access_log.webstat
  -rw-------. 1 root root 29960770 Jun 27 07:24 /var/www/vhosts/system/example.com/logs/access_log.webstat
  
  If the size is not 0, follow instructions from the following article: Unable to open a web statistics page: 404 Not Found The requested document was not found on this server
- And repeat 6 step to recalculate statistics

Comments

4 comments

Luis Zubeldia May 02, 2017 12:34

step 2, wich file i have to put Enable=0 ?

-rw-r--r-- 1 root root 1664 nov 29 19:12 CentOS-Base.repo
-rw-r--r-- 1 root root 1309 nov 29 19:12 CentOS-CR.repo
-rw-r--r-- 1 root root 649 nov 29 19:12 CentOS-Debuginfo.repo
-rw-r--r-- 1 root root 314 nov 29 19:12 CentOS-fasttrack.repo
-rw-r--r-- 1 root root 630 nov 29 19:12 CentOS-Media.repo
-rw-r--r-- 1 root root 1331 nov 29 19:12 CentOS-Sources.repo
-rw-r--r-- 1 root root 2893 nov 29 19:12 CentOS-Vault.repo
-rw-r--r-- 1 root root 957 dic 27 18:37 epel.repo
-rw-r--r-- 1 root root 1056 dic 27 18:37 epel-testing.repo
-rw-r--r-- 1 root root 353 may 2 07:55 plesk-migrator.repo
-rw-r--r-- 1 root root 614 may 2 03:32 plesk.repo
-rw-r--r-- 1 root root 636 may 2 06:12 tortix-common.repo

0

Nikolay Zhmuk May 03, 2017 14:00

2Luis, to all of them, except the following ones:

-rw-r--r-- 1 root root 1664 nov 29 19:12 CentOS-Base.repo
-rw-r--r-- 1 root root 1331 nov 29 19:12 CentOS-Sources.repo
-rw-r--r-- 1 root root 2893 nov 29 19:12 CentOS-Vault.repo
-rw-r--r-- 1 root root 353 may 2 07:55 plesk-migrator.repo
-rw-r--r-- 1 root root 614 may 2 03:32 plesk.repo
-rw-r--r-- 1 root root 636 may 2 06:12 tortix-common.repo

To verify that proper package is installed, find awstat package and retrieve the information about the vendor:

# rpm -qa | grep awstat
awstats-7.4-centos7.17031414.noarch
# rpm -qi awstats-7.4-centos7.17031414.noarch | grep Vendor
Vendor : Plesk

0

Petr Voinov June 22, 2017 20:59

when epel (or other third party repo) is enabled, you can simply put:

exclude=awstats*

line at /etc/yum.repos.d/epel.repo, [epel] section.

After this:

1. yum remove awstats

2. run pleks autoinstaller and reinstall awstats there.

This will allow normal yum updates afterwards.

0

Pavel Mikhaylov June 30, 2017 14:13 (Edited June 30, 2017 14:13)

Hello Petr,

Thank you for your input.

The article has been modified with consideration of your recommendations.

0