Subscription tab is loading very slow

Refers to:

  • Plesk 12.5 for Linux

Created:

2016-11-16 13:01:23 UTC

Modified:

2017-02-06 09:18:03 UTC

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Subscription tab is loading very slow

Symptoms

  1. Subscription tab for subscriptions that have many domains is loading very slow. The following in /var/log/plesk/panel.log :

        [2015-10-08 01:36:40] DEBUG [util_exec] [4bc00df7159ba6d7986af261e5977485][0] Starting: modsecurity_ctl --status
    [2015-10-08 01:36:46] DEBUG [util_exec] [4bc00df7159ba6d7986af261e5977485][0] Finished in 6.45618s, Error code: 0
    [2015-10-08 01:36:46] DEBUG [util_exec] [be4071294f055940314a30bf77ac8bfc][0] Starting: modsecurity_ctl --status
    [2015-10-08 01:36:53] DEBUG [util_exec] [be4071294f055940314a30bf77ac8bfc][0] Finished in 6.50151s, Error code: 0
    .........
    [2015-10-08 01:39:17] DEBUG [util_exec] [ea3e4a98a01c9e97255c9df102f1ea19][0] Starting: modsecurity_ctl --status
    [2015-10-08 01:39:23] DEBUG [util_exec] [ea3e4a98a01c9e97255c9df102f1ea19][0] Finished in 6.56078s, Error code: 0
    ...
    If execute:
    bash -x /usr/local/psa/admin/sbin/modsecurity_ctl --status
    ...
    + /usr/local/psa//admin/sbin/websrvmng --restart
    ...
  2. Modsecurity is enabled on the server

    # /usr/local/psa/admin/sbin/modsecurity_ctl --status
    Enabled

Cause

Such behavior is known as software issue #PPP-17609 and is fixed in Plesk 12.5 #MU 7.

Resolution

Make sure to install latest updates:

# plesk installer
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