Cannot create subscription: "no such table: ImpersonationUsers"

Refers to:

  • Plesk 11.5 for Windows
  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Created:

2016-11-16 13:01:04 UTC

Modified:

2016-12-21 19:45:55 UTC

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Cannot create subscription: "no such table: ImpersonationUsers"

Symptoms

  1. It is not possible to create a subscription.

  2. It is not possible to open File Manager.

Both actions fail with this error:

    Error: System user update is failed: Unable to create system user: Unable to execute usermng: no such table: ImpersonationUsers (Error code 1)

Cause

The impersonation storage file is missing.

Resolution

  1. Download the attached empty database scheme.

  2. Place it in %plesk_dir%\\admin\\db\\ImpersonationCache.db .

  3. Run the following command to sync impersonation storage with the Parallels Plesk database:

    "%plesk_cli%\\repair.exe" --synchronize-impersonation-storage
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