Applicable to:
- Plesk 12.5 for Linux
Symptoms
- Unable to send emails, in
/var/log/maillogfollowing information can be found:
CONFIG_TEXT: Jan 20 16:47:45 testserver postfix/trivial-rewrite[5708]: warning: hash:/var/spool/postfix/plesk/transport lookup error for "mailbox@example.com"
Jan 20 16:47:45 testserver postfix/trivial-rewrite[5708]: warning: transport_maps lookup failure
Jan 20 16:47:45 testserver postfix/trivial-rewrite[5708]: warning: hash:/var/spool/postfix/plesk/transport is unavailable. open database /var/spool/postfix/plesk/transport.db: Invalid argument
Jan 20 16:47:45 testserver postfix/trivial-rewrite[5708]: warning: hash:/var/spool/postfix/plesk/transport lookup error for "jdoe@example2.com"
Jan 20 16:47:45 testserver postfix/trivial-rewrite[5708]: warning: transport_maps lookup failure
Jan 20 16:47:45 testserver postfix/smtpd[5877]: NOQUEUE: reject: RCPT from localhost[127.0.0.1]: 451 4.3.0 <mailbox@example.com>: Temporary lookup failure; from=<mailbox@example.com> to=<jdoe@example2.com> proto=ESMTP helo=<testserver.test>
Jan 20 16:47:45 testserver /usr/lib64/plesk-9.0/psa-pc-remote[22311]: Message aborted. - Following command that restore mail configuration hangs:
# /usr/local/psa/admin/sbin/mchk --with-spam
- Postfix package is corrupted:
# rpm -V postfix-2.10.1-6.el7.x86_64
.......T. c /etc/postfix/access
.......T. c /etc/postfix/canonical
.......T. c /etc/postfix/generic
.......T. c /etc/postfix/header_checks
S.5....T. c /etc/postfix/main.cf
S.5....T. c /etc/postfix/master.cf
.......T. c /etc/postfix/relocated
................
Cause
Corrupted Postfix package.
Resolution
- Connect to the server via SSH;
- Backup Postfix configuration files:
# mv /etc/postfix/main.cf /root/main.cf.saved
# mv /etc/postfix/master.cf /root/master.cf.saved - Switch Mail Transfer Agent(MTA) from Postfix to Qmail and back to Postfix that is described in [How to] How to define which MTA is used in Plesk and how to switch from QMail to Postfix and back
- If it doesn't help restore mail configuration:
# /usr/local/psa/admin/sbin/mchk --with-spam
Comments
4 comments
Hello,
we run postfix on ubuntu 18.04 with ersion 17.8.11 Update #41
---
We do have that problem every 2 to 5 days
Hi @andreas gstrein!
Well, it's weird that the issue occurs so often
I suggest creating a request to the Support Department to take a look at this issue:
Plesk Support | Create a request
yeah nasty!
we will move to qmail
Hello @andreas,
Thank you for the information.
In case deeper investigation is required, consider submitting a request to Plesk Support (to us or to our partner in case the license was purchased from them).
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