- Plesk for Linux
Unable to start a migration. The following error is shown:
Failed to fetch basic information about resellers, clients and domains data from source servers
Cause: Command execution failed on the local server with non-zero exit code.
command: rsync -l -e 'ssh -i /usr/local/psa/var/modules/panel-migrator/sessions/XXX/ssh-keys/id_rsa -p 22 -o PasswordAuthentication=no -o StrictHostKeyChecking=no -o GSSAPIAuthentication=no' /usr/local/psa/var/modules/panel-migrator/sessions/XXX/ssh_upload.1 firstname.lastname@example.org:/tmp/panel_migrator/version
exit code: 255
stderr: Permission denied (password).
rsync: connection unexpectedly closed (0 bytes received so far) [sender]
rsync error: unexplained error (code 255) at io.c(226) [sender=3.1.0]
Plesk Migrator cannot log in to the source server using SSH key.
/etc/ssh/sshd_configfile make the following changes:
Uncomment the following line in
Reload SSH service:
# service ssh reload
If steps above did not help, check SSH log file to troubleshoot the issue: