Can't add smartermail in the plesk tools and settings. Error: Set component parameters failed: Some fields are empty or contain an improper value.

Created:

2016-11-16 13:00:28 UTC

Modified:

2017-08-16 16:10:50 UTC

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Can't add smartermail in the plesk tools and settings. Error: Set component parameters failed: Some fields are empty or contain an improper value.

Applicable to:

  • Plesk 11.x for Windows
  • Plesk 12.0 for Windows

Symptoms

Can't add smartermail in the Plesk Tools and Settings . The following error appears:

Error: Set component parameters failed: Some fields are empty or contain an improper value.

Cause

Admin password is improperly set.

Resolution

Specify the valid SmarterMail admin password or follow these steps to reset the primary administrator login and password:

  1. Stop the SmarterMail service.
  2. Navigate to the SmarterMail directory. By default, this will be C:\\Program Files\\SmarterTools\\SmarterMail .
  3. Open the Service subdirectory.
  4. Make a backup copy of the file MailConfig.xml .
  5. Open the MailConfig.xml file in Notepad.
  6. Find the section that looks like this:

    <sysadminusername> ... < /sysadminusername>
    <sysadminpassword> ... < /sysadminpassword>
  7. Delete those lines and save the file.

  8. Start the SmarterMail service.

You should now be able to log in to SmarterMail using the default username and password:

Email: admin
Password: admin
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