"Can't decrypt data" error message when login to Plesk.

Refers to:

  • Plesk 11.5 for Windows
  • Plesk 12.0 for Windows
  • Plesk 9.x and below for Windows

Created:

2016-11-16 13:00:18 UTC

Modified:

2016-12-21 19:44:14 UTC

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"Can't decrypt data" error message when login to Plesk.

Symptoms

" Can't decrypt data " when trying to get access to the Plesk Panel or run one of the utilities.

Resolution

Reset Plesk admin password with command:

    `"%plesk_bin%"\\plesksrvclient.exe -set admin_password`

where admin_password is your new Plesk password.

Cause

Corrupted registry keys pwd , papswd or mysql_psa_root in Plesk registry key.

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