Unable to receive email: the recipient email account has an empty password in the Plesk database

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    Yaniv Zahavi

    Just another injection, to this discussion, a different solution that can be easily overseen.  

     

    I had a customer that every few months was calling me with his emails not working on his phone.  I would help him recreate his account, have it working only to have him call me back again after a few months or sometimes even only a few weeks.  I'm assuming that maybe he always had an issue as soon as I would get off the phone with him but he just didn't call back right away.

     

    Anyway, I finally had enough and decided to remote login using teamviewer.  After troubleshooting for sometime and looking at the maillog, I noticed that when he was creating the account the autocomplete was entering his username which was his email address but was adding one extra empty space after the .com.  So basically the username was incorrect but for some reason when you set the account up on the phone plesk establishes a connection for a short period of time and downloads the emails but then disconnects and won't allow to reconnect again until we delete the account and rebuild it again on the phone and again only have a connection for a short period of time.  So it wasn't very obvious that the username was the problem since we did get emails to download even though the username was incorrect with the extra empty space at the end.

     

    So just something very silly to watch for, make sure that autocomplete isn't adding empty spaces after the username in this case but maybe this can also happen with the password field.

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    Jorge

    Hello,

    All my email accounts have password set, but still that log entry is shown for all the accounts forwarded ("No such user ..." and "Message can not be delivered ...") .

    Plesk version si 18.0.37.

    Any suggestion please?

     

     

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