Cannot install Aerial Chat: Non-zero exit status returned by script

Created:

2016-11-16 12:59:09 UTC

Modified:

2017-08-16 18:24:36 UTC

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Cannot install Aerial Chat: Non-zero exit status returned by script

Applicable to:

  • Plesk 12.5 for Windows

Symptoms

Installation Aerial Chat from the Plesk GUI fails with the following error:

    Error: The following error has occurred during the installation of application: Installation of Aerial Chat at http://example.com//aerialchat failed. Non-zero exit status returned by script. Output stream: 'Unable to execute SQL statement ( INSERT INTO `ae_users` ( `id` , `login_name` , `connected` , `last_refresh` , `color` , `refresh_time` , `password` , `email` , `private_msg` , `newsound` , `sound` , `ip` , `browser` , `sail` , `last_msg_id` , `eq` , `filter` , `pilier` , `channel` , `msg_display` , `news_id` , `news_speed` ) VALUES ( '1', 'admin', '0', NULL , 'FF0000', '4', encrypt('********','admin'), '', '', NULL , 'mp3', '', '', NULL , '0', NULL , '', '0', 'ae_la_plage', '20', '0', '30' )): Column 'password' cannot be null at (SiteApplicationManager::fsaExecuteScript line 448) at execute console command --run-application-script(vconsoleapp::start line 100) at execute "C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\sappmng.exe" --run-application-script "--script-filename=configure" "--fsa-xml-file=C:/Program Files (x86)/Parallels/Plesk/PrivateTemp/fsaC458.tmp" "--script-name=install" "--user-name=user" "--application-full-name=file:///C:\\Program Files (x86)\\Parallels\\Plesk\\var\\apspackages\\aps7855.tmp.zipde3c1b27-5ed2-e1a2-68\\cache"(vconsoleapp::run line 117) (Error code 1)'. Error stream: 'Unable to execute SQL statement ( INSERT INTO `ae_users` ( `id` , `login_name` , `connected` , `last_refresh` , `color` , `refresh_time` , `password` , `email` , `private_msg` , `newsound` , `sound` , `ip` , `browser` , `sail` , `last_msg_id` , `eq` , `filter` , `pilier` , `channel` , `msg_display` , `news_id` , `news_speed` ) VALUES ( '1', 'admin', '0', NULL , 'FF0000', '4', encrypt('******','admin'), '', '', NULL , 'mp3', '', '', NULL , '0', NULL , '', '0', 'ae_la_plage', '20', '0', '30' )): Column 'password' cannot be null at (SiteApplicationManager::fsaExecuteScript line 448) at execute console command --run-application-script(vconsoleapp::start line 100) at execute "C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\sappmng.exe" --run-application-script "--script-filename=configure" "--fsa-xml-file=C:/Program Files (x86)/Parallels/Plesk/PrivateTemp/fsaC458.tmp" "--script-name=install" "--user-name=user" "--application-full-name=file:///C:\\Program Files (x86)\\Parallels

Cause

This is Aerial Chat package issue with ID #APSI-433 , which is planned to be fixed in the next package versions.

Workaround

  1. Download a patched version of Aerial chat from attachment .

  2. Open Application Vault > MyApps and upload the package using Add App button.

Attachments:

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