License installed in Plesk on Hyper-V server is reported as invalid

Created:

2016-11-16 12:59:03 UTC

Modified:

2017-08-08 13:33:52 UTC

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License installed in Plesk on Hyper-V server is reported as invalid

Applicable to:

  • Plesk for Windows

Symptoms

When loading a license in Parallels Plesk on a Hyper-V Virtual Machine the following error is displayed

Error: Uploaded license key is not valid The license key is intended only for use with Parallels Panel operating inside the following virtual environments: Parallels Virtuozzo Containers, VMWare, Microsoft Hyper-V, Xen, KVM.

In Windows registry HKEY_LOCAL_MACHINE\\HARDWARE\\DESCRIPTION\\System key SystemBiosVersion contains lines other than VRTUAL

VRTUAL - 5001223
Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz
Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz
Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz
Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz
Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz
Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz
Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz
Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz
Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz
Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz
Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz
Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz
BIOS Date: 05/23/12 17:15:53 Ver: 09.00.06
BIOS Date: 05/23/12 17:15:53 Ver: 09.00.06

Cause

Such behavior was confirmed to be a software issue that should be fixed in one of the future releases, the internal issue with ID # PPPM-1793 has been submitted.

Resolution

As a workaround back up key SystemBiosVersion and remove all the lines in the key except the one containing VRTUAL .

Upgrade to Plesk 12.0 MU#9 . The issue has been reported as fixed there.

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