How to configure a domain to use an external mail server

Question

How to configure a domain to use an external mail server in Plesk?

Answer

Note: If you are a domain owner, contact your service provider for assistance.

If DNS zone of a domain is hosted on a Plesk server

1. In Plesk, go to Domains > example.com > DNS Settings and point domain's MX record to an external mail server. Set it to high priority. Click OK and then Update.

2. Go to Domains > example.com > Mail Settings and disable the option Activate mail service on this domain. Click OK.

3. Additional step on Plesk for Windows: Remove the domain from MailEnable list via MailEnable Management console.

If DNS zone of a domain is hosted on an external DNS server

Contact administrator of a DNS server and ask them to create MX record and point it to an external mail server.