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How to configure a domain to use an external mail server

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Kuzma Ivanov
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Plesk for Windows Plesk for Linux kb: how-to ABT: Group B

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Question

How to configure a domain to use an external mail server in Plesk?

Answer

  1. Log in to Plesk.

  2. Go to Domains > example.com > Mail Settings and disable the option Activate mail service on this domain. Click OK.


    Screenshot_2020-11-07_Mail_Settings_for_example_com_-_Plesk_Obsidian_18_0_30.png

  3. Go to Domains > example.com > DNS Settings and click on a MX record:

    • Set an external mail server in the Mail exchange server field.

    • Set it to a high priority.

      Note: If the DNS zone of a domain is hosted on an external DNS server, contact administrator of the DNS server and ask them to create MX record and point it to an external mail server.


      Screenshot_2020-11-07_Edit_the_Resource_Record_-_Plesk_Obsidian_18_0_30.png

  4. Click OK and then Update.

Comments

3 comments

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    Kirill Häuptli

    This instrution is not finished as I understand it. When I set it up as described I still miss the part where I can configure the Mail in Plesk whereby I could accept incomming Mails from an another domain.

    Else I get a 

    554 5.7.1 <e-mail-adress>:Relay access denied

    Would be happy If you could explain it to the end.

    Kind regards Kirill

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    Kuzma Ivanov

    Hi there Kirill Häuptli

    Thanks for the input.

    This instruction is complete - once MX record points to an external mail server and mail service is disabled for a domain, Plesk stops managing mail for this domain in any way.

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    Ben Dobson

    Hi Kuzma

    I have setup 2 external mx record for emails but they are still being sent through the internal mail server, do you know if I need to change other setting too?

    Thanks

    Ben

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