Error "authpsa: segfault at" when I try to login to webmail

Created:

2016-11-16 12:58:35 UTC

Modified:

2017-08-16 16:29:22 UTC

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Error "authpsa: segfault at" when I try to login to webmail

Applicable to:

  • Plesk 11.x for Linux

Symptoms

It is not possible to login to wemail or via telnet to mail account, I got the following error:

    # tail -f /var/log/messages
kernel: authpsa[22410]: segfault at 0 ip (null) sp 00007fff8d11b7b8 error 14 in authpsa[400000+15000]
abrtd: Directory 'ccpp-2014-12-12-04:54:33-22410' creation detected
abrt[22413]: Saved core dump of pid 22410 (/usr/lib/courier-imap/authlib/authpsa) to /var/spool/abrt/ccpp-2014-12-12-04:54:33-22410 (692224 bytes)

Cause

After performing some system updates, package nss-softokn-freebl is updated that affects authpsa:

    less /var/log/yum.log:
Updated: -3.14.3-18.el6_6.i686

Internal issue PPP-13167 is submitted to Service Team as well. Issue will be fixed int he future Plesk update.

Resolution

Downgrade nss-softokn-freebl package:

    # yum downgrade nss-softokn-freebl
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