Migration from Plesk 11.0.9 to Plesk 11.5.30 - massive amount of errors

Created:

2016-11-16 12:58:32 UTC

Modified:

2017-04-24 12:01:33 UTC

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Migration from Plesk 11.0.9 to Plesk 11.5.30 - massive amount of errors

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 11.0 for Windows
  • Plesk 11.5 for Windows
  • Plesk 11.5 for Linux
  • Plesk 12.0 for Windows
  • Plesk 12.0 for Linux

Symptoms

When trasnferring (migrating) subscriptions with mail accounts following errors occur in Parallels Plesk Panel > Tools & Settings > Backup Manager :

Error:  domain "domain.tld"
Could not find password for account id '1831'. Return empty password

Or

Info:   mailname "mail@domain.tld"
The password was generated for user 'mail@domain.tld'. New password is 'Iji2OUq'

Cause

An empty password for the mailbox mail@domain.tld on the source server. This is considered a software issue. The internal request ID is PPPM-1617 .

Resolution

Update the password for mail@domain.tld on the source server in Parallels Plesk Panel > Domains > domain.tld > Mail > mail@domain.tld .

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