The installation of micro-updates started from the Plesk home screen fails:
Failed to update Panel. You can send the update log to Parallels support to try fixing the issue. View the update log .
Attempting to access the update log fails:
Internal error: File specified by 766460e6-7587-54f1-e1be-794e5655c4a4 was not found
Message File specified by 766460e6-7587-54f1-e1be-794e5655c4a4 was not found
The Plesk Installer has failed or was terminated.
1) ( Linux only ) Remove the
2) Remove stale records from the '
psa.longtasks ' and the '
psa.longtaskparams ' tables:
mysql> DELETE longtasks, longtaskparams FROM longtasks INNER JOIN longtaskparams WHERE longtasks.type='panel-update' AND longtaskparams.task_id=longtasks.id;
Note : Refer to How to access the Plesk database .
3) Install updates through Tools & Settings > Updates and Upgrades or from the command-line using the instructions provided in the article \#9294 .
If the update fails again, collect your Plesk Installer logs (listed below) and contact support :