Plesk Domain was added successfully But hosting setup failed: Unable to update hosting preferences. DNS record already exists.

Created:

2016-11-16 12:58:22 UTC

Modified:

2017-08-08 13:33:43 UTC

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Plesk Domain was added successfully But hosting setup failed: Unable to update hosting preferences. DNS record already exists.

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

  1. The following error occurs in OBAS anytime someone orders a new hosting plan:

    Plesk Domain was added successfully But hosting setup failed: Unable to update hosting preferences. DNS record already exists.
  2. There are duplicated records for newly created domain can be observed in psa.dns_recs table in PSA database

Cause

There is an event handler in Home > Tools&Settings > Event Manager which is triggered by creating of a domain and uses script which updates DNS settings. This script causes race conditions produces error.

Resolution

  1. Remove invalid event handler.
  2. Review a script code and modify it to avoid race conditions.
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