Webmail cannot load one of the mailbox folders

Created:

2016-11-16 12:58:17 UTC

Modified:

2017-08-08 13:33:40 UTC

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Webmail cannot load one of the mailbox folders

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

Webmail unable to load one of the mailbox folders. The following error occurs:

    Server Error: Unable to send command: A0006 FETCH 1 (INTERNALDATE BODY.PEEK(DATE))

Dovecot is installed on the server.

Cause

Dovecot is unable to process one or several messages.

Resolution

  1. Remove index files from mailbox:

    # mkdir /root/domain.tld_files/
    # mv `/var/qmail/mailnames/domain.tld/mailbox/Maildir/dovecot.index*` /root/domain.tld_files/
  2. Index messages of mailbox using the following command:

    # doveadm index -u mailbox@domain.tld INBOX
  3. If any errors occurs during executing the last command, remove the message from the error, or move it to another location.

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