- Plesk Onyx
Plesk shows the following error when attempting to unsuspend the customer:
PLESK_ERROR: Error: The account is still suspended due to the following reason: The account is suspended because its owner was suspended
- Reseller's account is suspended.
- Database inconsistency.
Activate reseller account that customer belongs to under Plesk > Customers > User > click on Provider > Activate .
CONFIG_TEXT: plesk db "update clients set status=0 where login='customer_login'"
After that, it will be possible to suspend and unsuspend the customer without any issues from Plesk.
Note: Customer/reseller can be suspended/activated using command line utility:
C:\> "%plesk_cli%\customer" --off <cutomers_name>
"%plesk_cli%\customer" --on <cutomers_name>
C:\> "%plesk_cli%\reseller" --off <resellers_name>
"%plesk_cli%\reseller" --on <resellers_name>
# /usr/local/psa/bin/client --off <customers_name>
# /usr/local/psa/bin/client --on <customers_name>
# /usr/local/psa/bin/reseller --off <resellers_name>
# /usr/local/psa/bin/reseller --on <resellers_name>