The account is suspended because its owner was suspended.

Refers to:

  • Plesk 11.0 for Windows
  • Plesk 11.5 for Windows
  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows
  • Plesk 9.x and below for Windows

Created:

2016-11-16 12:58:12 UTC

Modified:

2016-12-21 19:39:33 UTC

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The account is suspended because its owner was suspended.

Symptoms

Plesk shows the following error when attempting to unsuspend the customer:

Error: The account is still suspended due to the following reason: The account is suspended because its owner was suspended

Cause

Database inconsistency

Resolution

  1. Create psa database dump:

    "%plesk_dir%"\\Mysql\\bin\\mysqldump.exe -uadmin -p<plesk_admin_password> -P8306 psa > backup_name.sql
  2. Update database:

    mysql> update clients set status=0 where id in (select id from clients where login='problem_login');

After that it will be possible to suspend and unsuspend the customer without any issues from Plesk.

Note that you can suspend/activate the customer from command promt using Plesk command line utility customer.exe :

    "%plesk_cli%\\customer" --off <cutomer_name>
"%plesk_cli%\\customer" --on <cutomer_name>

More information about this utility you can find in Reference for Command-Line Utilities Guide .

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