Horde webmail shows Invalid Address in sender field

Refers to:

  • Plesk 12.5 for Linux
  • Plesk 11.5 for Windows
  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Created:

2016-11-16 12:57:58 UTC

Modified:

2017-01-31 20:51:15 UTC

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Horde webmail shows Invalid Address in sender field

Symptoms

Horde webmail interface shows each email in the folder (Inbox, Sent, Draft etc.) with 'Invalid Address' as a sender and 'No Subject' as a Topic. Moreover, each of those emails are shown to be 0B size and delivered (sent) in the same time.

Cause

Horde cannot not parse the data provided by MailEnable from '_index.xml' file that contains the information about the emails in the folder.

Resolution

  1. Open the physical mailbox folder:

      %plesk_dir%\\Mail Servers\\Mail Enable\\Postoffices\\<domain_name>\\MAILROOT\\<username>\\Inbox
  2. Remove ' _index.xml ' (it will be generated automatically again).

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