Unable to rename a domain: mailmng-outgoing failed: ERROR:outgoing:No backend DB entries were modified

Created:

2016-11-16 12:57:55 UTC

Modified:

2017-04-24 11:16:17 UTC

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Unable to rename a domain: mailmng-outgoing failed: ERROR:outgoing:No backend DB entries were modified

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 12.0 for Linux

Symptoms

Unable to manage domain settings (rename a domain, change a hosting type, add an email account, etc.):

mailmng-outgoing failed: ERROR:outgoing:No backend DB entries were modified.

Cause

An inconsistency of internal database, a domain was not renamed in /var/lib/plesk/mail/outgoing/data.db SQLite database.

Resolution

  1. Log in to SQLite database:
    # sqlite3 /var/lib/plesk/mail/outgoing/data.db
  2. Get the ID of the domain:
    SELECT id,name,subscription_id,out_limit FROM domains WHERE name='old.example.com';
    10|old.example.com|1|130
  3. Rename the domain:
    UPDATE domains SET name='new.example.com' WHERE id=10;
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