Client's can't download backups: export-dump-as-file error

Refers to:

  • Plesk 11.0 for Linux
  • Plesk 12.0 for Linux

Created:

2016-11-16 12:57:49 UTC

Modified:

2016-12-21 19:38:40 UTC

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Client's can't download backups: export-dump-as-file error

Symptoms

An attempt to download a backup from the Plesk Panel fails with the following error:

Error: export-dump-as-file error (Error code = 1):
== STDOUT ====================

==============================

== STDERR ====================
Runtime error: Can't export dump, because backup sign action failed with error 1: Can't find certificate part in database:
at /usr/local/psa/admin/bin/plesk_agent_manager line 1203
main::signDumpFile('/usr/local/psa/PMM/tmp/backupG3Hv5d') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1187
main::exportFilesTo('/usr/local/psa/PMM/tmp/backupuFyXqB', 'ARRAY(0x3a83a38)', '/usr/local/psa/PMM/tmp/', 'backupG3Hv5d', 0, undef, 0) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1169
main::exportDumpFileTo('/usr/local/psa/PMM/tmp/backupuFyXqB', 'testpara', 1401281915, '/usr/local/psa/PMM/tmp/', 'backupG3Hv5d', 0, undef, 0) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1090
main::executeExportDumpFile('/var/lib/psa/dumps', 'HASH(0x48e00a8)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 510
main::perform('verbose', 0, 'export-dump-file', '/var/lib/psa/dumps/clients/web344b/domains/ad-verofit.ch/test...', 'split-size', undef, 'output-file', '/tmp/dumpRevPrm.tar', 'gzip', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1292
main::__ANON__() called at /usr/local/psa/PMM/agents/shared/Error.pm line 398
eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 397
Error::subs::try('CODE(0x4caa388)', 'HASH(0x35de018)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1301
main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1303.

Cause

Plesk backup manager got corrupted.

Resolution

  1. Check the package the /usr/local/psa/PMM/agents/shared/Error.pm belongs to:

    # rpm -qf /usr/local/psa/PMM/agents/shared/Error.pm
    psa-backup-manager-11.0.9-cos6.build110120608.16.x86_64
  2. Download the corresponding package from the http://autoinstall.plesk.com

    Here is the link example for CentOS 64bit:

    http://autoinstall.plesk.com/PSA_11.0.9/dist-rpm-CentOS-6-x86_64/opt/backup/psa-backup-manager-11.0.9-cos6.build110120608.16.x86_64.rpm

  3. Repair

    # rpm -Uvh psa-backup-manager-11.0.9-cos6.build110120608.16.x86_64.rpm --force
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