Unable to access protected directories: Access is denied due to invalid credentials

Refers to:

  • Plesk 12.5 for Windows

Created:

2016-11-16 12:57:48 UTC

Modified:

2016-12-21 19:38:34 UTC

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Unable to access protected directories: Access is denied due to invalid credentials

Symptoms

Unable to access a protected directory:

    Access is denied due to invalid credentials

Cause

Anonymous authentication for the directory is disabled in IIS Manager.

Resolution

  1. Enable Anonymous authentication for the directory in IIS Manager

  2. Add the password protection for the directory from Plesk by following the below step:

Plesk > subscription > Websites & Domains > password protected directories > Add protected directory > click the protected directory > add a new user .

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