Creating subscription or domain fails: failed to copy file

Created:

2016-11-16 12:57:28 UTC

Modified:

2017-04-24 11:19:33 UTC

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Creating subscription or domain fails: failed to copy file

Applicable to:

  • Plesk 11.0 for Windows
  • Plesk 11.5 for Windows
  • Plesk 12.0 for Windows

Symptoms

Unable to create subscription with the following error:

    Error: failed to copy file 'C:\Program Files (x86)\Parallels\Plesk\PrivateTemp\mp2015.tmp' to 'C:\Program Files (x86)\Parallels\Plesk\PrivateTemp\agentdce8eece5a3f22aac5006dcaafdd6c84\mp2015.tmp'

Cause

Incorrect identity/permissions for PleskControlPanel website and the application pool.

Resolution

  1. Launch Reconfigurator:

    "%plesk_bin%"\\reconfigurator
  2. Click Repair Plesk installation and choose:

    • Plesk Services
  3. Click Check button to fix accounts and permissions.

In case the issue persists, recreate PeskControlPanel website as described in the article How to reconfigure the PleskControlPanel website in IIS .

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