Unable to start migration: Retrieving information from host

Created:

2016-11-16 12:57:06 UTC

Modified:

2017-08-08 13:33:23 UTC

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Unable to start migration: Retrieving information from host

Applicable to:

  • Plesk 12.0 for Linux

Symptoms

  1. Unable to start migration. The following message is displayed in Plesk for a long time:

    Host Information Retrieval
    Retrieving information from host 203.0.113.2... This can take a while, please wait.
  2. It is possible to connect from the destination server to the source via SSH, but connection is being dropped after a few seconds.

Cause

SSH is not properly configured

Resolution

Contact your network administrator to fix SSH connection issues so that connection is stable.

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