Cannot log into Plesk: "ERROR: Session_Exception"

Refers to:

  • Plesk 11.5 for Linux
  • Plesk 12.0 for Linux

Created:

2016-11-16 12:57:05 UTC

Modified:

2016-12-21 19:36:58 UTC

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Cannot log into Plesk: "ERROR: Session_Exception"

Symptoms

When trying to log in to Plesk GUI, the following error occurs:

    ERROR: Session_Exception
Up Level
Session expired

Cause

Default timeout for login to Plesk is set to 30 seconds. Sometimes, it is not enough.

Resolution

Increase login_timeout value in the psa database:

  1. Log in to Plesk database:

    # mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa
    1. Check login_timeout value:

      mysql> select * from misc where param="login_timeout";+---------------+-----+| param | val |+---------------+-----+| login_timeout | 30 |+---------------+-----+1 row in set (0.00 sec)

  2. Increase the value to 120 seconds

    mysql> update misc set val=120 where param="login_timeout";
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