POP3/IMAP authentication does not work

Created:

2016-11-16 12:57:01 UTC

Modified:

2017-04-24 12:06:33 UTC

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POP3/IMAP authentication does not work

Applicable to:

  • Plesk 11.5 for Linux
  • Plesk 12.0 for Linux

Symptoms

/usr/local/psa/var/log/maillog contains the following error:

Dec  9 12:39:47 example.com courier-authdaemon: authpsa: short mail addresses are not allowed, got 'mail.example.com'

Cause

Short mail addresses are not allowed.

Resolution

  1. Add SHORTNAMES="" in Courier config:

    # grep SHORTNAMES /etc/courier-imap/authlib/authdaemonrc

    ...
    SHORTNAMES=""
    ...
  2. Restart service:

    # /etc/init.d/courier-authdaemon restart
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