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Error in Plesk interface: New configuration files for the Apache web server were not created: cannot create temp file

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Vladimir Chernikov
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Applicable to:

  • Plesk for Linux

Symptoms

  • Subscription system user exists in Plesk, but does not exist in operating system:

    # grep johndoe /etc/passwd
    (empty output)

  • The following error is displayed in Plesk interface when trying to rebuild web server configuration files:

    PLESK_ERROR: New configuration files for the Apache web server were not created due to the errors in configuration templates: mkdir: cannot create directory `/var/www/vhosts/system/example.com/conf': No such file or directory mktemp: cannot create temp file /var/www/vhosts/system/example.com/conf/httpd.conf.XXXXXX: No such file or directory Can not create temporary file
    ...

  • When trying to create configuration files from console, the following error will be shown:

    # /usr/local/psa/admin/bin/httpdmng --reconfigure-all
    mkdir: cannot create directory /var/www/vhosts/system/example.com/conf': No such file or directory mktemp: failed to create file via template/var/www/vhosts/system/example.com/conf/httpd.conf.XXXXXX': No such file or directory
    Can not create temporary file

Cause

Virtual host's directory has been removed, but a domain/subdomain hosting settings still exist in Plesk. As a result, the tool httpdmng fails to create configuration files.

Resolution

  1. Connect to the server using SSH.
  2. Download, unpack, make executable, and run the following script:

    # wget https://support.plesk.com/hc/article_attachments/115004516465/fix_vhosts.sh.zip
    # unzip fix_vhosts.sh.zip
    # chmod +x fix_vhosts.sh
    # bash fix_vhosts.sh

    The script does the following things:

    • finds all domains with enabled physical hosting that have missing virtual host directories
    • recreates the basic v  irtual host structure for these domains.
    • If the sub-directories "conf" or "statistics/logs" are missing, directories will also be recreated with the correct permissions/ownerships.
    • rebuilds web server configuration will then be rebuilt from scratch

    Example output of the script:

    # bash fix_vhosts.sh
    sub1.domain.test: no physical hosting definition in database.
    customer1.tld: creating basic virtual host structure: ok
    customer1.tld: creating 'conf' directory: ok
    customer1.tld: creating 'logs' directory: ok
    Rebuilding Apache configuration:ok

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