Mail does not get forwarded locally: Wrong HELO hostname: localhost

Created:

2016-11-16 12:56:46 UTC

Modified:

2017-08-16 16:22:45 UTC

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Mail does not get forwarded locally: Wrong HELO hostname: localhost

Applicable to:

  • Plesk 12.5 for Linux

Note: This article has the reference to the issue with the fix available:

  • #PPPM-3800 "Mail forwarded locally was rejected by the greylisting service and could not be delivered."
    Fixed in:
Please consider updating your server:

Symptoms

Mail is not forwarded between local mailboxes. It gets rejected and bounced instead.

The following can be found in /usr/local/psa/var/log/maillog :

Starting greylisting filter...
Dec 22 00:22:25 s18309358 greylisting filter[19771]: Wrong HELO hostname: localhost
Dec 22 00:22:25 s18309358 /usr/lib64/plesk-9.0/psa-pc-remote[562]: handlers_stderr: REJECT
Dec 22 00:22:25 s18309358 /usr/lib64/plesk-9.0/psa-pc-remote[562]: REJECT during call 'grey' handler
Dec 22 00:22:25 s18309358 /usr/lib64/plesk-9.0/psa-pc-remote[562]: Message aborted.
Dec 22 00:22:25 s18309358 postfix/cleanup[19757]: 82CD13A6543EA: milter-reject: DATA from localhost[127.0.0.1]: 5.7.1 Command rejected; from=<example@mail.tld> to=<******@example.com>
Dec 22 00:22:25 s18309358 postfix/cleanup[19757]: 82CD13A6543EA: to=<*****@example.com>, relay=none, delay=0.45, delays=0.45/0/0/0, dsn=5.7.1, status=bounced (Command rejected)

Cause

This is Plesk internal issue with id #PPPM-3800 . It was fixed in Plesk 12.5 microupdate #25 .

Resolution

Install the latest Plesk microupdates

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