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If Courier-IMAP is used, email messages are not delivered and remain in mail queue: /usr/bin/deliverquota: No such file or directory

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Taras Ermoshin
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Applicable to:

  • Plesk for Linux

Symptoms

  1. Courier-IMAP is used as IMAP/POP3 server.

  2. Mail reaches the server but does not get delivered to respective mailboxes and remains in mail queue. The following records can be found in the file /var/log/maillog:

    CONFIG_TEXT: qmail-local-handlers[5609]: mailbox: /var/qmail/mailnames/example.com/john.doe
    qmail: 1402945857.005486 delivery 238: deferral: /bin/sh:_/usr/bin/deliverquota:_No_such_file_or_directory/
    qmail: 1402945857.005599 status: local 0/10 remote 0/20

    OR

    CONFIG_TEXT: dmarc[64017]: DMARC: PASS message for john.doe@example.com
    postfix/pipe[64012]: 49FD1181D45BDD: to=john.doe@example.com, relay=plesk_virtual, delay=50838, delays=50836/0.01/0/1.1, dsn=4.3.0, status=deferred (temporary failure. Command output: /bin/sh: /usr/bin/deliverquota: No such file or directory 4.2.1 Message can not be delivered at this time)

  3. The file /usr/bin/deliverquota is missing from the server:

    # ll /usr/bin/deliverquota
    ls: cannot access /usr/bin/deliverquota: No such file or directory

Cause

The file /usr/bin/deliverquota is missing from the server.

Resolution

  1. Connect to the server using SSH.

  2. Download the package psa-courier-imap in accordance to used Plesk and operating system versions.

    For example, psa-courier-imap for Plesk Onyx 17.8.11 on CentOS 7 can be downloaded from the URL https://autoinstall.plesk.com/PSA_17.8.11/dist-rpm-CentOS-7-x86_64/opt/mail/psa-courier-imap-4.18.1-0centos.7.180301.1930.x86_64.rpm:

    # wget https://autoinstall.plesk.com/PSA_17.8.11/dist-rpm-CentOS-7-x86_64/opt/mail/psa-courier-imap-4.18.1-0centos.7.180301.1930.x86_64.rpm

  3. Extract the package without installing it:

    • For RHEL-based operating systems (CentOS, RHEL, CloudLinux):

      # mkdir psa-courier-imap && cd psa-courier-imap
      # rpm2cpio ../psa-courier-imap-4.18.1-0centos.7.180301.1930.x86_64.rpm | cpio -idmv

    • For Debian and Ubuntu:

      # mkdir psa-courier-imap && cd psa-courier-imap
      # dpkg -x ../psa-courier-imap_4.18.1-ubuntu.16.04.180301.1930_amd64.deb .

  4. Place the binary deliverquota to the directory /usr/bin:

    # cp -a usr/bin/deliverquota /usr/bin/

  5. Rebuild mail configuration:

    # plesk repair mail

Comments

6 comments

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  • Avatar
    Permanently Deleted User

    Maybe extend this article with a dovecot restart because the IMAP Login will not work after reconfiguration the mailserver without a restart.

    # /etc/init.d/postfix restart
    # /etc/init.d/dovecot restart

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  • Avatar
    Vitaly Zhidkov

    @Linus, execution of mchk utility restarts mail server as well

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  • Avatar
    Permanently Deleted User

    Thank you for your reply @Vitaly. In My case i had to restart the services manually. (Debian 8, Plesk Onyx)

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  • Avatar
    Alexander Tsmokalyuk

    @Linus, I have checked this on a test server - the  services are restarted:

     

    root@test:/# /opt/psa/admin/sbin/mchk --with-spam
    ==> Checking for: mailsrv_conf_init... ok
    ==> Checking for: mail_handlers_init... ok
    ==> Checking for: mailsrv_entities_dump... ok
    ==> Checking for: mail_admin_aliases... ok
    ==> Checking for: mail_auth_dump... ok
    ==> Checking for: mailman_lists_dump... ok
    ==> Checking for: mail_kav8_restore... ok
    ==> Checking for: mail_responder_restore... ok
    ==> Checking for: mail_imap_restore... ok
    ==> Checking for: mail_spam_restore... not found, skipped
    ==> Checking for: mail_grey_restore... ok
    ==> Checking for: mail_mailbox_restore... ok
    ==> Checking for: mail_spf_restore... ok
    ==> Checking for: mail_dk_restore... ok
    ==> Checking for: mail_drweb_restore... not found, skipped
    ==> Checking for: mail_outgoing_restore... ok
    ==> Checking for: mail_transport_restore... ok
    root@test:/#
    root@test:/#
    root@test:/#
    root@test:/# systemctl status dovecot | grep Active
    Active: active (running) since Tue 2017-03-28 12:22:02 +07; 1min 8s ago    <-------------------
    root@test:/# systemctl status postfix | grep Active
    Active: active (running) since Tue 2017-03-28 12:22:01 +07; 1min 21s ago  <-------------------
    root@test:/# plesk version
    Product version: Plesk Onyx 17.0.17 Update #18
    Update date: 2017/03/09 05:12
    Build date: 2016/11/17 16:00
    OS version: Debian 8.7

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  • Avatar
    Ops-team

    centos 7

    # rpm2cpio psa-courier-imap-4.16.1-centos7.17031414.x86_64.rpm |cpio -ivdm /usr/bin/deliverquota
    2327 blocks

    Step 4 did not work at all 

    ll /usr/bin/deliverquota
    ls: cannot access /usr/bin/deliverquota: No such file or directory

     

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  • Avatar
    Artyom Volov (Edited )

    Hello @Ops-team,
    Please execute the following commands:

    # mkdir psa-courier && cd psa-courier
    # rpm2cpio /directory/of/package/psa-courier-imap-4.16.1-centos7.17031414.x86_64.rpm |cpio -ivdm
    # cp -a usr/bin/deliverquota /usr/bin/deliverquota

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