Email to multiple recipients is rejected if mailbox of one recipient is full

Created:

2016-11-16 12:56:34 UTC

Modified:

2017-04-24 11:03:26 UTC

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Email to multiple recipients is rejected if mailbox of one recipient is full

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 10.4 for Linux
  • Plesk 11.0 for Linux
  • Plesk 11.5 for Linux
  • Plesk 12.0 for Linux

Symptoms

An email sent to several recipients is not delivered, returning one of these error messages in /usr/local/psa/var/log/maillog :

554 mail server permanently rejected message (#5.3.0)

451 4.7.1 Service unavailable - try again later

451: qq trouble in home directory (#4.3.0)

4.5.1 Mailbox full

Cause

The error occurred because the mailbox of at least one of the recipients is full. This behavior was implemented to help control spam messages.

Resolution

You can disable this behavior with the help of the following commands:

MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql -u admin psa -e "REPLACE INTO misc VALUES ('reject_mail_when_overquota', 'false')"


/usr/lib64/plesk-9.0/mail_mailbox_restore --handlers-only

or

/usr/lib/plesk-9.0/mail_mailbox_restore --handlers-only
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