[HUB] Payment for invoice/purchase failed.

Created:

2016-11-16 12:55:59 UTC

Modified:

2017-08-16 16:54:47 UTC

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[HUB] Payment for invoice/purchase failed.

Applicable to:

  • Web Presence Builder
  • Plesk Sitebuilder

Symptoms

My payment for invoice/purchase in Online Store failed. What do I do?

Cause

Resolution

  1. Did you try to make a purchase at Plesk Online Store but got 'Declined Charge' error?

    Check this article:

    • 124336 Payment for my purchase in Plesk Online Store is declined
  2. Did payment for license renewal fail? Login to your Plesk Online Store account and pay invoice manually.

    See article for more details:

    • 116044 Invoice for my license renewal is unpaid. How do I pay it?
  3. If payment for your invoice failed, check if credit card details were submitted correctly.

    In case the credit card details are incorrect, make required changes , as described in

    • 116524 How can I change credit card details in my Plesk Online Store account?
  4. If your credit card expired, submit new card details to your Online Store account :

    • 116525 How to add new billing information to my Plesk Online Store account?

    and delete the old card details :

    • 115950 How can I remove credit card details from my Online Store account?

Once the issue with the credit card is resolved, please pay an unpaid invoice .

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