Unable to open Plesk: SWKeyExFatalError or the amount of currently used resources overrides the limits defined by your license

Created:

2016-11-16 12:55:51 UTC

Modified:

2017-04-24 11:05:59 UTC

2

Was this article helpful?


Have more questions?

Submit a request

Unable to open Plesk: SWKeyExFatalError or the amount of currently used resources overrides the limits defined by your license

Applicable to:

  • Plesk

Symptoms

It is not possible to access Plesk. The browser displays one of the following errors:

Error: The license key is invalid. In order to use the Panel, you need to obtain and install a new valid license key. The amount of currently used resources overrides the limits defined by your license. The number of websites hosted on the server exceeds the limits defined by your license. You have X sites hosted; your license allows hosting only X sites. The number of served customer accounts exceeds the limits defined by your license. You have X customer accounts currently served; your license allows serving only X customer accounts.

    xmlrpc error: Expected <param> to have 1 children, found 0
---------------------- Debug Info -------------------------------
0: common_func.php3:4684
of_get_all_keys()
1: common_func.php3:4684
pkey_fetch_key_list()
2: KeyInfoForm.php:171
KeyInfoForm->get_bye_online_url(string 'new', string '')
3: KeyInfoForm.php:77
KeyInfoForm->assign()
4: key_info.php:4

ERROR: SWKeyExFatalError

xmlrpc error: XML parsing failed

Along with the following stack trace:

0: common_func.php3:4523
of_get_key_by_product(string 'plesk-win')
1: common_func.php3:4523
getPleskKey()
2: common_func.php3:4602
getKeyProp(string 'demo')
3: auth.php3:54

Cause

Either the %plesk_dir%\\admin\\repository\\registry.xml file, or one of the license key files from %plesk_dir%\\admin\\repository\\keys\\ , or both of them are corrupted (XML syntax is improper or the file is just empty).

Resolution

Delete or rename the file.

On Windows:

%plesk_dir%\\admin\\repository\\registry.xml

On Linux:

/etc/sw/keys/registry.xml

Then try to access Plesk again and click Retrieve to update the license file. Alternatively, rename the corrupted file and execute the following (Windows only):

    "%plesk_bin%\\keymng.exe" --get-key-number

A new registry.xml file will be generated automatically.

If this does not resolve the issue, one or several license key files from '%plesk_dir%\\admin\\repository\\keys\\' could be corrupted.

Have more questions? Submit a request
Please sign in to leave a comment.