Unable to create a domain or subdomain: There is a DNS record pointing to the host

Created:

2016-11-16 12:55:42 UTC

Modified:

2017-04-24 12:07:18 UTC

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Unable to create a domain or subdomain: There is a DNS record pointing to the host

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 10.0.0 for Windows
  • Plesk 11.5 for Linux
  • Plesk 12.0 for Windows

Symptoms

Unable to create a domain or subdomain:

Error: Failed domain creation: Unable to update domain data: Failed setting of domain parameters: There is a DNS record pointing to the host www.sub.example.com

or

Error: Unable to load object of type BsDomain with id=15: Domain does not exist.

There are DNS template records like:

www.<domain>.   CNAME   <domain>.
<ip> / 24 PTR www.<domain>

Cause

This is an internal issue with ID #PPPM-4036 , which is planned to be fixed in future product updates.

Workaround

Remove www prefix from one of the following records in Tools and Settings > DNS Template :

www.<domain>.   CNAME   <domain>
<ip> / 24 PTR www.<domain>

For example:

www.<domain>.   CNAME   <domain>.
<ip> / 24 PTR <domain>.
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