Cannot publish site: "The FTP command execution timed-out"

Created:

2016-11-16 12:55:26 UTC

Modified:

2017-04-24 12:07:29 UTC

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Cannot publish site: "The FTP command execution timed-out"

Applicable to:

  • Plesk Sitebuilder 4.5 for Windows

Symptoms

Publishing of website in Sitebuilder fails with the error:

The site cannot be published to the specified location.
FTP error: An unexpected exception has occurred. The FTP command execution timed-out.

The following error can be found in Application.log ( C:\\Program Files\\Sitebuilder\\_logs\\Application.log ) on Sitebuilder server:

2013-10-21 08:10:26,656 [10] ERROR SWsoft.SiteBuilder.BO.Facade.Publish.PublishSiteCommand - Publish failed
SWsoft.SiteBuilder.BO.Facade.PublishException: Publish failed: unknown exception --->
Xceed.Ftp.FtpTimeoutException: The FTP command execution timed-out.

Cause

Publishing location is not available from Parallels Plesk Sitebuilder server via FTP

Resolution

Verify and fix site publishing settings according to instructions from this KB . In particular:

To test FTP location is set correctly login to the FTP location upload a test file to the location via FTP using login credentials specified. Check that the file is available via http://domain.tld/test.file.

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