Plesk installation fails with error: A DLL required for this install to complete could not be run

Created:

2016-11-16 12:54:37 UTC

Modified:

2017-08-08 13:09:07 UTC

0

Was this article helpful?


Have more questions?

Submit a request

Plesk installation fails with error: A DLL required for this install to complete could not be run

Applicable to:

  • Plesk Onyx for Windows
  • Plesk 12.5 for Windows

Symptoms

New Plesk installation fails with error:

MSI: Error! There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. 
Failed to install 'C:\\ParallelsInstaller\\parallels\\PANEL-WIN_12.5.30\\dist-msi-Microsoft-2003-i386\\panel.msi': Fatal error during installation. (Error code 1603)
Error: The installation of the package 'panel' failed with code 1603. (install: installing Plesk settings...)
Not all packages were installed.
Please, contact product technical support.

Additionally in logs:

Product: Plesk module -- Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action Action_PreparePleskCustomActions, entry: PreparePleskCustomActions, library: C:\\Windows\\Installer\\MSIF162.tmp

Cause

One of necessary library (*.dll) is missed or cannot be run. This error appears when you wish to run a software which require the Microsoft Visual C++ Redistributable 2012.

Resolution

In particular case msvcr110.dll is absent in C:\\Windows\\SysWOW64 . Reinstallation of Visual C++ Redistributable for Visual Studio 2012 Update 4 will solve the issue.

Have more questions? Submit a request
Please sign in to leave a comment.