Plesk upgrade fails: The installation source for this product is not available.

Created:

2016-11-16 12:54:31 UTC

Modified:

2016-12-21 19:30:30 UTC

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Plesk upgrade fails: The installation source for this product is not available.

Symptoms

Plesk upgrade fails with error:

    installing MySQL ODBC 3.51 driver...
Failed to install 'C:\\Pleskinstaller\\parallels\\PANEL-WIN_11.0.9\\dist-msi-Microsoft-2003-i386\\mysql-odbc.msi': The installation source for this product is not available. Verify that the source exists and that you can access it. (Error code 1612)

Cause

System cannot find package mysql-odbc.msi in specified path.

Resolution

Make sure that mysql-odbc.msi exists in mentioned path C:\\Pleskinstaller\\parallels\\PANEL-WIN_11.0.9\\dist-msi-Microsoft-2003-i386\\ .

If file exists, please try to install it from command line to get exact error description. Please use the same command that is used by Plesk installer for installation, you can find it in C:\\Pleskinstaller\\autoinstaller3.log . For example:

C:\\Pleskinstaller\\parallels\\PANEL-WIN_11.0.9\\dist-msi-Microsoft-2003-i386>mysql-odbc.msi ADDLOCAL=ALL ALLUSERS=1 REBOOT=R
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