SmarterMail is not recognized by Plesk as installed

Created:

2016-11-16 12:54:18 UTC

Modified:

2017-04-24 12:08:06 UTC

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SmarterMail is not recognized by Plesk as installed

Applicable to:

  • Plesk 11.0 for Windows
  • Plesk 11.5 for Windows
  • Plesk 12.5 for Windows

Symptoms

SmarterMail is not recognized by Plesk as installed, or it is recognized, but is marked with "!".

Cannot create a mail account. Blank error is shown in Plesk. The following error can be found in Event Viewer:

SOAP failed. No additional info at (SmarterMail::checkResult line 177) at execute console command --add-mailname(vconsoleapp::start line 100) at execute "C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\mailmng.exe" --add-mailname "--domain-name=example.com" "--mailname=william" "--password=*"(vconsoleapp::run line 117)
C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\mailmng.exe

Cause

SmarterMail is not configured.

Resolution

  1. Configure the SmarterMail site in IIS using the instructions from this article .

  2. Make sure that SmarterMail service is started and works. services.msc snap-in can be used for it.

  3. Enable SmarterMail in the Plesk: Tools & Settings > Plesk Components > Mail Server

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