Unable to access Fail2ban settings: Timeout of 10 seconds has been reached. Lock 'service.fail2ban' is already owned by another process with pid <unknown>

Created:

2016-11-16 12:54:04 UTC

Modified:

2017-04-24 11:23:39 UTC

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Unable to access Fail2ban settings: Timeout of 10 seconds has been reached. Lock 'service.fail2ban' is already owned by another process with pid <unknown>

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 12.0 for Linux

Symptoms

While accessing Tools & Settings > IP Address Banning (Fail2Ban) , the following error is shown:

 Internal error: f2bmng failed: ERROR:f2bmng:Timeout of 10 seconds has been reached. Lock 'service.fail2ban' is already owned by another process with pid <unknown>

OR

 502 Bad Gateway

Cause

Incorrect/Incomplete installation of Fail2ban packages. When Plesk tries to get the service status for fail2ban, the process hangs and return a timeout error.

Resolution

Remove /etc/fail2ban folder.

Reinstall fail2ban packages using autoinstaller

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