In Server information, disk usage is displayed as 0.00 MB out of 0.00 MB, and file system names are shown as numbers
The "pelsk repair fs example.com" command fails to fix permissions for a domain on a Plesk for Windows server
Unable to add any DNS record in case Let's Encrypt renewed SSL certificate on a server with DNS server just installed
Error changing e-mail address in customer's Contact Info: Error: Incorrect DNS zone parameters were specified.('displayName' = '', 'name' = '')
Plesk automatically changes PHP version for subscription if current one is disabled
Processed log files timestamps go backwards
Domains are created with no hosting: Application pool 'example.com(domain)(2.0)(pool)' does not exist
Non-working outgoing mail control link exists in Tools & Settings in case mail management in Plesk is disabled
PHP-FPM configuration files for additional domains are not deleted
Unable to create a domain/subdomain in Plesk: Call to undefined method Dns_Manager::updateSoaRname() (Domain.php:700)

See more

Access Denied error is received when logging in to Plesk

Daria Gavrilova

Updated July 31, 2018 11:08

Applicable to:

Plesk 12.0 for Windows
Plesk 12.5 for Windows

Symptoms

While logging in to Plesk as admin, an 'Access denied' error message is shown.
It is not possible to create a new email, an 'Access denied' error message is received.
In %plesk_dir%admin\logs\php_error.log following records can be found:

CONFIG_TEXT: Exception: Access is denied.
file: C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\plib\\Lock\\Manager\\Hierarchical.php
line: 105

OR

CONFIG_TEXT: ERR [panel] The system cannot find the file specified.:
0: C:\Program Files (x86)\Plesk\admin\plib\Lock\Manager\Hierarchical.php:201
LockQuery->lock(string '')

Cause

This is a software issue with internal ID #PPPM-3446 , which has been fixed in MU #70.

Resolution

Apply all the latest Plesk microupdates .

Comments

0 comments

Please sign in to leave a comment.

Have more questions? Submit a request