Access Denied when logging in to Plesk

Created:

2016-11-16 12:54:03 UTC

Modified:

2017-02-13 06:36:25 UTC

1

Was this article helpful?


Have more questions?

Submit a request

Access Denied when logging in to Plesk

Symptoms

While logging in to Plesk as admin, an 'Access denied' error message is received.
Unable to create new email, an 'Access denied' error message is received.
Below is an example of the error from %plesk_dir%admin\\logs\\php_error.log :

Exception: Access is denied.
file: C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\plib\\Lock\\Manager\\Hierarchical.php
line: 105
code: 0
trace: #0 C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\plib\\Lock\\Manager\\Hierarchical.php(105): LockManagerClient->__construct()
#1 C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\plib\\Lock\\Manager\\Hierarchical.php(172): Plesk\\Lock\\Manager_Hierarchical->_getClient()
#2 C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\plib\\Lock\\Manager\\Hierarchical.php(136): Plesk\\Lock\\Manager_Hierarchical->_applyLock('', Object(Plesk\\Lock\\Resource))
#3 C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\plib\\Lock\\Manager.php(80): Plesk\\Lock\\Manager_Hierarchical->lock(Object(Plesk\\Lock\\Resource), '')
#4 C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\plib\\Lock.php(34): Plesk\\Lock\\Manager->lock(1, Array, '', Array)
#5 C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\plib\\Db\\Table\\Dictionary\\ServiceNodeEnvironment.php(80): Plesk\\Lock::write(Object(Plesk\\Lock\\Object_NodeService), '', Array)
#6 C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\plib\\Service\\Driver\\Packages\\Windows.php(98): Db_Table_Dictionary_ServiceNodeEnvironment->sync(false)
#7 C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\htdocs\\login_up.php3(85): Service_Driver_Packages_Windows->sync()
#8 {main}

Cause

This is a software issue with internal ID #PPPM-3446 , which has been fixed in MU #70.

Resolution

Apply all the latest Plesk microupdates .

Have more questions? Submit a request
Please sign in to leave a comment.