Mail icon and Server Components are missing in Plesk: Warning: permission denied

Created:

2016-11-16 12:54:00 UTC

Modified:

2017-08-08 13:32:36 UTC

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Mail icon and Server Components are missing in Plesk: Warning: permission denied

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

  1. Mail icon is missing in Plesk;

  2. All the components are shown as "not installed" under Tools & Settings > Server Components

  3. The following messages are present in the /var/log/plesk/panel.log file:

    # grep MySQL /var/log/plesk/panel.log
    ERR [panel] Unable to connect to database: mysql_connect(): MySQL server has gone away (Error code: 2006):
    ERR [panel] SQLSTATE[HY000] [2006] MySQL server has gone away:
    ERR [1] Unable to connect to database: mysql_connect(): MySQL server has gone away (Error code: 2006)
    ERR [1] SQLSTATE[HY000] [2006] MySQL server has gone away
    ERR [panel] Unable to connect to database: mysql_connect(): MySQL server has gone away (Error code: 2006):
  4. The following warning is shown under Plesk > Domains > example.com > Apache & Nginx settings :

    "Warning: permission denied"

Cause

This is Plesk internal issue with id #PPPM-4817 that was fixed in Plesk Onyx.

Resolution

Upgrade to the latest Plesk version .

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