Upgrade or update failed: Could not resolve host: autoinstall-win.pp.parallels.com

Created:

2016-11-16 12:53:37 UTC

Modified:

2017-08-16 15:59:07 UTC

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Upgrade or update failed: Could not resolve host: autoinstall-win.pp.parallels.com

Applicable to:

  • Plesk for Windows

Symptoms

Upgrade or update failed, and Tools and Settings > Updates & Upgrades page not loading:

Details: ERROR: Failed to read product information from the file : Can't process products.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/products.inf3: 
Could not resolve host: autoinstall-win.pp.parallels.com; Host not found, try again
Can't process versions.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/versions.inf3:
Could not resolve host: autoinstall-win.pp.parallels.com; Host not found, try again
Not all packages were installed.
Please resolve this issue and try installing the packages again.
If you cannot resolve the issue on your own, contact product technical support

It is not possible to ping autoinstall-win.pp.parallels.com from the server:

C:\\Windows\\system32>ping autoinstall-win.pp.parallels.com
Ping request could not find host autoinstall-win.pp.parallels.com. Please check the name and try again.

Cause

Host autoinstall-win.pp.parallels.com is inaccessible from the server.

Resolution

Contact network administrator to check the network configuration and fix this issue.

As a temporary workaround add IP address of Plesk installer to system hosts file (by default, it is located in C:\Windows\System32\drivers\etc\hosts ) so that the server tries to connect to Plesk installer IP directly:

93.184.221.133 autoinstall-win.pp.parallels.com

After that ping should be possible:

ping autoinstall-win.pp.parallels.com

Pinging autoinstall-win.pp.parallels.com [93.184.221.133] with 32 bytes of data:
Reply from 93.184.221.133: bytes=32 time=82ms TTL=250
Reply from 93.184.221.133: bytes=32 time=83ms TTL=250
Reply from 93.184.221.133: bytes=32 time=81ms TTL=250
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