Applicable to:
- Plesk for Windows
Symptoms
-
Plesk upgrade or update fails to start, and the page Tools & Settings > Updates & Upgrades is not loading with the error:
CONFIG_TEXT: Details: ERROR: Failed to read product information from the file : Can't process products.inf3: Failed to download the package http://autoinstall-win.plesk.com/products.inf3:
Could not resolve host: autoinstall-win.plesk.com; Host not found, try again
Can't process versions.inf3: Failed to download the package http://autoinstall-win.plesk.com/versions.inf3: -
If connect to the server over RDP, the hostname autoinstall-win.plesk.com cannot be resolved over DNS:
C:\> C:> nslookup autoinstall-win.plesk.com
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 8.8.8.8
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
*** Request to UnKnown timed-out
Cause
Hostname autoinstall-win.plesk.com
is not resolvable over DNS.
Resolution
Contact the network administrator or hosting/server provider to check that the DNS resolvers on the Plesk server are configured correctly.
Once the command nslookup autoinstall-win.plesk.com
executed in the Command Prompt or PowerShell returns an IP address, the issue should not occur.
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